Welcome to Pixelwand CRM. By accessing or using our website and services, you agree to be bound by these Terms of Service and our Privacy Policy.

1. Definitions

Company: "Company", "we", "us", or "our" refers to Pixelwand Studio Private Limited.
Service: "Service" refers to the Pixelwand CRM software, messaging features, and website.
User: "User", "you" refers to the individual or entity accessing the Service.

2. Account Terms

Human Use: You must be a human. Accounts registered by automated methods are not permitted.
Registration Info: You must provide accurate and complete information during signup.
Security: You are responsible for maintaining the security of your account credentials.

3. Payment and Refunds

Subscription: The Service is billed in advance on a monthly or annual basis.
No Refunds: Payments are non-refundable unless required by law.
Taxes: Fees exclude applicable taxes. You are responsible for all required taxes.

4. Cancellation and Termination

Cancellation: You may cancel your account at any time through your account settings.
Data Deletion: Upon cancellation, your content becomes inaccessible and may be permanently deleted within 30 days.

5. Copyright and Content Ownership

We claim no intellectual property rights over content you submit to the Service. Your data remains yours.

6. Acceptable Use

You agree not to misuse the Service for unlawful, fraudulent, or abusive purposes.
You may not use Pixelwand CRM to send unsolicited, deceptive, or spam messages.
You are responsible for ensuring proper consent before messaging your contacts.

7. Third-Party Services

Pixelwand CRM integrates with third-party vendors, hosting providers, and communication partners to deliver services.

8. Limitation of Liability

The Service is provided on an "as is" and "as available" basis. Pixelwand Studio Private Limited shall not be liable for indirect, incidental, special, or consequential damages arising from use of the Service.

9. Governing Law

These Terms shall be governed in accordance with the laws of India.

10. SMS Communication & Messaging Policy

Pixelwand CRM may send SMS (text) messages to users who have provided prior express consent through web forms, landing pages, account registration forms, or other explicit opt-in methods.

By providing your phone number and submitting a form on our website or through Pixelwand-powered forms, you agree to receive SMS messages related to your inquiry, appointments, onboarding, account updates, and service notifications.

Message frequency varies depending on user interaction and account activity. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at contact@pixelwand.live.

Pixelwand CRM does not send unsolicited or cold marketing messages. SMS communication is strictly limited to users who have provided explicit consent.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of the Service constitutes acceptance of updated Terms.

12. Contact Us

If you have any questions, please contact us at contact@pixelwand.live.