Privacy Policy

Last updated: January 7, 2026

1. Introduction

Pixelwand CRM is a SaaS platform designed to help teams manage leads, customer communication, and internal workflows. We are committed to protecting the privacy, security, and ownership of your data.

2. Information We Collect

  • Account Information: Name, work email, phone number (if provided), and company details required to create and manage your account.
  • Customer Data: Data you voluntarily input into the CRM such as leads, contacts, phone numbers, and deal notes.
  • Communication Data: Phone numbers and messaging metadata necessary to enable SMS communication features.
  • Technical Data: Logs and device data required for system security and performance.

3. How We Use Information

  • To operate and secure the Pixelwand CRM platform.
  • To provide CRM functionality and workflow automation.
  • To send SMS notifications and communications to users who have provided express consent.
  • To communicate important service-related announcements.

4. SMS Communication & Consent

Pixelwand CRM may send SMS messages to users who have provided prior express consent through web forms or account registration.

  • Consent Required: SMS is sent only after explicit opt-in.
  • No Cold Outreach: We do not send unsolicited or promotional spam messages.
  • Message Frequency: Varies depending on user interaction.
  • Opt-Out: Reply STOP at any time to unsubscribe.
  • Help: Reply HELP for assistance.
  • Rates: Message and data rates may apply.

Phone numbers collected for SMS communication are not sold, rented, or shared with third parties for marketing purposes.

5. What We Do NOT Do

  • We do not sell customer data.
  • We do not use data for advertising.
  • We do not engage in behavioral profiling.

6. Data Ownership

You own your data. Pixelwand acts as a data processor.

7. Third-Party Integrations

Integrations are user-initiated and limited to the configured scope.

8. Security Measures

  • Encryption at rest and in transit.
  • Restricted internal access controls.
  • Logical tenant isolation.

9. Data Retention & Deletion

Data is retained only as long as necessary to provide the Service or comply with legal obligations.

10. User Rights

You may request access, correction, export, or deletion of your data.

11. Contact Information

contact@pixelwand.live